Frequently asked questions
Everything about ordering, paying and delivery. Still stuck? We are one message away.
How long does delivery take?
Automated orders are usually completed within 5-60 minutes of payment being confirmed, and never later than 3 hours.
If a bank transfer or mobile money payment is still settling, that can add time, and we send an email the moment your codes are ready.
If a bank transfer or mobile money payment is still settling, that can add time, and we send an email the moment your codes are ready.
Will I receive a confirmation email?
Yes. As soon as you place an order we email a confirmation that includes your order reference. When your codes are ready you get a second email with the codes themselves. If it does not arrive, check spam or use Track order with your reference.
Can I change or cancel an order?
Yes, as long as it has not been completed yet. Contact support with your order reference. Once codes have been delivered changes are not possible, but a valid replacement is guaranteed if anything is wrong with them.
Which payment methods do you accept?
We support a range of offline methods so you can pay the way that suits you. The available methods, with account details, are shown at checkout before you confirm your order.
What reference should I include with my payment?
Always include your order reference. It is shown on the payment step and in your confirmation email. Including it is the single best way to get your order matched and delivered faster.
My payment says sent but the order is not updating
Some payment methods can take a little while to reflect. If more than an hour has passed, send support your order reference and the transaction or reference number and we will match it manually.
What do I need to provide for a game top-up?
Depending on the game, that is usually just your Player ID, username or account email. The exact requirement is shown next to each product before you add it to your cart.
I entered the wrong Player ID, what now?
Contact us immediately with your order reference. If the top-up has not been sent yet we can correct it. If it has already gone through we will work with you on a resolution.
Do I need an account to order?
No. You can check out as a guest. Creating an account simply keeps your order history and codes in one place for next time.
Can I order in a different currency?
Yes. You can switch the display currency at any time using the selector in the header. You are charged in the currency you see at checkout, and that is the currency your order is stored in.
Are the codes authentic?
Yes. All stock is sourced from official distributors and authorised channels. Every code is checked before it is sent to you.
What if a code does not work?
Contact support with your order reference and we will replace it, no questions asked, as long as the code has not been used.
Is my payment information safe?
We never see or store your card or online banking credentials. Payment is made directly to the account we show you at checkout, and we only keep the order details needed to deliver your purchase.